I put in a large pre-order to Front Rank for collection at Salute. Given the size I couldn't check it at the show so it had to wait until I got home. Much to my disappointment there were 6 figures missing.
I emailed them straight away and got a response the same day and got the figures in the post on the following day.
My test for customer service is how they deal with things when they go wrong (after all everyone makes a mistake now and then) and Front Rank passed with flying colours!